Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to flag an error in our payout research, ask how a bonus term actually works, or tell us a casino has behaved differently to how we described it. Most readers arrive here after reading our coverage of the highest paying casinos not on GamStop and finding something that does not match their own experience. That feedback is the single most useful thing you can send us.
Write to us at [email protected]. We read everything. We aim to reply within two working days, and longer enquiries — anything involving withdrawal terms or a dispute — may take a little more time because we go back and check the operator's published terms before answering.
What we can help with, and what we cannot
Being clear about this saves you time. We are a research and comparison publisher, not a casino, not a payment processor and not a regulator.
| We can help with | We cannot help with |
|---|---|
| Explaining wagering requirements, game contribution rates, maximum bonus bets, bonus expiry and cashout caps | Releasing a withdrawal, reversing a closed account or overturning a casino's decision |
| Correcting outdated offer details, RTP claims or payment information on our pages | Accessing your casino account, balance or KYC documents |
| Pointing you to the right complaints route or support organisation | Removing you from GAMSTOP or shortening a self-exclusion period |
| Questions about how we rank and research operators | Giving financial, legal or tax advice |
How we fund the site
We may earn a commission when a reader opens an account through a link on this site. That is how the research is paid for. It does not buy a position in our tables, and it does not soften how we write about a casino's limitations. If you believe a page reads as though it has, say so in your message — we would rather hear it than not.
Reporting a problem with a casino we list
If a listed operator has not paid out, has applied a term you were not shown, or has gone quiet during verification, send us the detail. Include the casino name, approximate dates, the amounts involved and any bonus you had active. We cannot force an outcome, but we do log complaints against operators and we remove or downgrade listings where a pattern builds.
- Raise it with the casino's own support first, in writing, and keep the transcript.
- If unresolved, ask for the operator's formal complaints procedure and escalation point — most licences require one.
- Check whether the casino names an alternative dispute resolution service in its terms, and use it.
- Send us the summary so it feeds into our next review of that page.
The operators readers contact us about most
These are the sites at the top of our current list, so they generate the most questions. Bonus figures below are the operators' own advertised offers, not amounts we have verified as paid out. Every one of these welcome packages carries wagering requirements, and the headline percentage is not the same as the money you can withdraw.
Betmica — the headline number that prompts the most emails
Betmica sits first in our ranking and carries our highest editorial rating, 10.0. Readers write in about the advertised 570% up to £5,700 plus 270 free spins, usually to ask whether anyone realistically reaches the top of that figure. The honest answer is that a bonus of that size is tiered across deposits and tied to a wagering multiple, a maximum bet per spin while the bonus is live, and an expiry window — all of which sit in the terms rather than the banner. The limitation worth knowing: the larger the percentage, the more the cashout cap and the qualifying-game list matter, and Betmica's headline gives no indication of either. Read the bonus terms before you fund the account.
Kikibet — questions about free spins and currency
Kikibet is rated 9.9 by our editors and advertises 350% up to £5,555 with 300 free spins. It appears here because it quotes in pounds, which removes one common cost for British readers. The queries we get are mostly about the spins: free spins usually carry their own wagering on winnings and often a separate cap on what those winnings can convert to. Its drawback is the same one that applies across this category — spin value and eligible titles are set by the operator and can change between campaigns, so the number of spins tells you very little on its own.
Betninja — the simpler package, and why readers ask about it
Betninja shares the 9.9 rating and takes a different approach: £1,000 bonus and 100 free spins to all new players. Readers contact us because it looks modest beside the four-figure percentages elsewhere on the list. In practice a smaller, clearer offer is often easier to clear, because the wagering total scales with the bonus you accept. Its limitation is the flip side: if you deposit heavily, the ceiling arrives quickly and there is less headroom than the larger packages advertise.
Comparing the headline offers
| Casino | Editorial rating | Advertised welcome offer | Quoted currency |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins | GBP |
| Betninja | 9.9 | £1,000 + 100 free spins | GBP |
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.7 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.6 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.6 | 805%, €6,400 + 280 free spins | EUR |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | EUR |
| CoinPoker | 9.6 | 150% up to $2,000 | USD |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | GBP |
Ratings are our editorial assessment, not customer review scores. Where an offer is quoted in euros or dollars, expect a conversion cost on deposits and withdrawals from a UK bank — that is a genuine deduction from your payout and worth pricing in before you compare percentages. Our fuller breakdown sits on the Trusted Non GamStop Casinos UK 2026 page.
Payment and payout questions we answer often
Costs and timings are the most common subject in our inbox, so here is the general shape. Individual operators set their own rules, and you should confirm them in the cashier before depositing.
- Minimum deposits — typically a low fixed amount, but bonus qualification often requires more than the site minimum. Depositing below the qualifying threshold is the most frequent reason a welcome bonus fails to appear.
- Debit cards — the usual route for UK players. Some card issuers decline gambling transactions to offshore merchants; a decline is a bank decision, not something the casino or we can override.
- Bank transfers — slower, generally used for larger withdrawals, and sometimes the only option above a certain amount.
- E-wallets — often the fastest withdrawal route. PayPal availability is limited at offshore sites, so verify it in the cashier rather than assuming it.
- Cryptocurrency — offered by several operators in this category, including at poker-focused sites. Network fees and exchange-rate movement both affect what lands in your wallet.
- Withdrawal limits — daily, weekly and monthly caps are common, and a large win may be paid in instalments. Check the cap before you chase a progressive jackpot.
- Processing times — advertised times are the operator's claim, not a tested result, and they usually start after verification is complete rather than when you press the button.
Worked example of how a bonus behaves: a £100 deposit with a 250% match gives £250 in bonus funds. At 40x wagering on the bonus, that is £10,000 of qualifying turnover before withdrawal, with slots usually contributing 100%, roulette and blackjack far less or nothing, and a maximum bet per spin that voids the bonus if you exceed it. A cashout cap may then limit what you can take out regardless of what you won.
Verification, and why payouts stall
Almost every delayed-withdrawal message we receive traces back to KYC. Casinos ask for photo ID, proof of address and, for larger sums, source-of-funds evidence such as payslips or bank statements. Submitting these before your first withdrawal request, rather than after, removes the most common bottleneck. Names on your payment method and your account must match — mismatches cause rejections and sometimes locked accounts.
Games and betting queries
We cover slots, including progressive jackpots and how volatility and RTP shape a session; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with real croupiers. Mobile play through a browser is standard across this category. Most of these operators also run a sportsbook alongside the casino, often on a shared wallet, with pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets work differently to casino bonuses: they typically require minimum qualifying odds — commonly around 1.80 or higher in decimal terms — and the stake is not returned with winnings. If your question is about which side of the account a bonus applies to, tell us in your email; shared wallets cause a lot of confusion.
Licensing, eligibility and self-exclusion
Casinos not on GamStop are not licensed by the UK Gambling Commission and therefore do not participate in the GAMSTOP self-exclusion scheme, which is mandatory for operators licensed to serve customers in Great Britain. Many hold overseas licences instead, Curaçao being the most common. Accepting British customers is not the same as being authorised to serve them, and the consumer protections attached to a Great Britain licence — including UKGC complaints routes and the national self-exclusion register — do not apply. You must be 18 or over. We cannot advise on your individual tax or legal position.
If you are registered with GAMSTOP, your exclusion period runs for six months, one year or five years and cannot be shortened by us or by any casino. Please do not email us asking to be removed from a self-exclusion — we have no ability to do that, and we will not help anyone work around one. If gambling is causing you harm, GamCare offers free, confidential support through the National Gambling Helpline, and blocking software installed on your own devices is an effective additional layer alongside deposit and loss limits set within any account you hold.
How we research what we publish
Our rankings come from reviewing published terms and conditions, licensing information, payment and withdrawal policies, game libraries and software providers, and reader reports. We do not claim to have deposited, played or withdrawn at these sites, and nothing here is a tested result. Findings on this page were last checked on 23 September 2026. Where something is the operator's own advertising rather than a verified fact, we say so. Where a question is unresolved, we leave it open rather than fill the gap.
Sending us something useful
A short message with the casino name, the date, the exact wording of the term you are querying and a screenshot if you have one will get a far more precise answer than a general question. Corrections are welcome and we credit nobody by name unless you ask us to. Partnership and media enquiries reach the same address — say so in the subject line and we will route it.
Nathan Bradfield oversees editorial output on Non Gamstop Casinos and reviews reader corrections before pages are amended. If your message concerns accuracy, mark it for editorial attention and it will be looked at directly.